FAQ

Add the products you want to your cart, go to checkout, enter your delivery details and pay with PayPal. You will receive an order confirmation by email.

Yes. Standard shipping is free on every order shipped to a U.S. address, with no minimum spend. If another shipping option is offered, its cost is shown at checkout before payment.

Orders are processed within 1–2 business days, Monday to Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed on the next business day.

After dispatch, delivery takes about 5–8 business days, so most orders arrive within about 6–10 business days of being placed. These are estimates, not guaranteed dates. See our Shipping & Delivery page.

When your order ships, we email tracking information to the address you used at checkout. The first carrier scan can take up to 48 hours to appear. See our Order status page.

Contact us as soon as possible with your order number. We can usually update an address before dispatch, but we cannot guarantee changes or cancellations once an order is processing or has shipped.

We ship to addresses within the United States.

Orders are prepared with attention to protecting collectible products during shipment.

You can request a return within 30 days of delivery. Items should be unused and returned with all parts; sealed products must still be sealed. Email us first and we reply within 24 hours, Monday–Friday, with a prepaid label or instructions. See our Returns & Refunds policy.

Return shipping is free for eligible returns: we send a prepaid label or instructions. There are no restocking fees. See the Returns & Refunds policy for exclusions.

Email us within 30 days of delivery with your order number and photos of the item and packaging. We will offer a replacement, exchange or refund, and return shipping is free.

Once we receive and inspect your return, we issue your refund to your original payment method within 7 business days. Your bank or card provider may need additional time to post it.

RUEBARRE sells sealed trading-card products from Pokémon and Magic: The Gathering. Browse Sealed Products or choose a collection from the menu.

RUEBARRE sells new, factory-sealed trading-card products. We are an independent retailer and are not an authorized distributor or affiliate of The Pokémon Company, Nintendo, Wizards of the Coast or Hasbro. If you have any concern about an item, email contact@ruebarree.com.

Our listings are English-language trading-card products. Each product page shows the item being sold, so please review it before ordering.

Each listing includes the product name, images, price and availability. Descriptions and specifications are provided according to the information available for that product, and the full contents list is printed on the product packaging. Please review the complete product page before ordering, and email contact@ruebarree.com if anything is unclear.

We use it to process your order, deliver it and support you. See our Privacy Policy.

We accept payment through PayPal.

Payments are processed by PayPal. We do not store payment card numbers or security codes.

ruebarree.com is operated by Ruby-Lou Carlton, trading as RUEBARRE, an independent online trading-card retailer based in Greeley, Colorado.

Call +1 970-553-8864 or email contact@ruebarree.com, Monday–Friday, 9:00am–5:00pm PT. We aim to reply within 24 hours. You can also use the contact form. Our address is 701 7th St, Greeley, CO 80631, United States (online-only; not a public storefront).