Orders
How do I place an order?
Add products to your cart, open the cart and select Checkout. Enter your shipping details and payment information, then place your order. You will receive an email confirming that we received it.
How do I track my order?
When your order ships, you will receive a shipping confirmation email, including tracking details if tracking is available for your shipment. You can also check your order status on our Track Your Order page using your order number and billing email.
Can I cancel my order?
Yes, before it ships. Email contact@ruebarree.com as soon as possible with your order number. If the order has not shipped, we will cancel it and refund the full amount to your original payment method. Once an order has shipped, our Refund Policy applies.
Can I change my shipping address after ordering?
Contact us as soon as possible. We can update the address before your order ships, but not after.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover credit and debit cards. Apple Pay and Google Pay are also available on supported devices. Payments are processed securely by Stripe, and your full card number is never stored on our website.
Shipping
How much does shipping cost?
Standard shipping is free on all orders. There is no minimum order amount.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 3–8 business days after dispatch, so most orders arrive approximately 4–11 business days after they are placed. These are estimates and can be affected by carrier delays. See our Shipping Policy.
Where do you ship?
We ship to street addresses in all 50 U.S. states, including Alaska and Hawaii, and Washington, D.C. We do not ship to PO Boxes, APO/FPO/DPO military addresses, U.S. territories or international addresses.
Returns & Refunds
What is your return policy?
We offer 30-day returns on eligible unused items. An item is eligible if it is returned within 30 days of delivery, unused, and in its original condition and original packaging. Return shipping is free for eligible returns.
How do I start a return?
Email contact@ruebarree.com, call +1 970-553-8864 or use our contact form with your order number. We will email you return instructions and a free prepaid return label to download and print.
What if my order arrives damaged or incorrect?
Contact us within 30 days of delivery with your order number and, if possible, a photo. We will send a replacement or give you a full refund at no cost to you.
How will I receive my refund?
After we receive and inspect your return, we will email you to confirm the refund. Approved refunds are issued to your original payment method; the time it takes to appear depends on your bank or card issuer. See our Refund Policy.
Product Information
What size cards do your products fit?
Our products are made for standard-size trading cards, about 2.5 × 3.5 in (63 × 88 mm). Each product page lists the size, count or capacity provided for that product.
What does “35pt” mean?
“pt” describes card thickness in thousandths of an inch. A holder rated for 35pt fits cards up to about 0.035 in thick. Thicker cards need a holder with a higher pt rating.
Are your products branded or officially licensed?
No. RueBarree sells generic, unbranded accessories. They are not affiliated with, endorsed by or sponsored by any trading card game, sports league, grading company or card manufacturer.
Do you sell trading cards?
No. We sell storage, protection and organization accessories only. Cards shown in product photos are not included.
Customer Support & Contact
How can I contact RueBarree?
Email contact@ruebarree.com, call +1 970-553-8864 or send a message through our contact form. We reply as soon as possible.
Can I visit your store?
RueBarree is an online-only store. Our address at 701 7th St, Greeley, CO 80631 is our business address, not a walk-in retail location.