Last updated: October 12, 2026
- Return window: 30 days from the day your order is delivered.
- How to return: by mail, after emailing us for approval and instructions.
- Return shipping: free for eligible returns – we send a prepaid label or instructions.
- Refunds: to your original payment method within 7 business days of us receiving your return.
- Restocking fees: none.
1. Your 30-day return window
You can request a return within 30 calendar days of delivery. Items should be unused, in reasonable condition, and returned with all parts and in their original packaging where possible. Sealed trading-card products must still be sealed.
2. Damaged, faulty or incorrect items
If your item arrives damaged or faulty, or we sent the wrong item, email contact@ruebarree.com within 30 days of delivery with your order number, a short description of the problem and clear photos of the item and packaging. We will offer a replacement, exchange or refund, and return shipping is free.
3. How to start a return
Email contact@ruebarree.com with your order number, the product name, the delivery date and the reason for the return. We will reply within 24 hours, Monday–Friday, with approval and a prepaid return label or return instructions. Pack the item securely and send it back using the label or instructions we provide.
Please do not send a return before receiving instructions from us. Returns sent without approval may be delayed or refused.
4. Free return shipping
Return shipping is free for eligible returns. We provide a prepaid return label or instructions when we approve your return, so you do not pay to send an eligible item back.
5. Items we cannot accept for return
Unless an item is faulty or the law requires otherwise, we cannot accept returns of:
- Sealed products that have been opened, resealed or tampered with
- Items that have been used or damaged, or are missing parts
- Gift cards
- Items marked as final sale
6. Exchanges
The fastest way to get a different item is to return the item you have and, once the return is approved, place a separate order for the new item.
7. Refunds
Once we receive and inspect your return, we issue your refund to your original payment method within 7 business days. Your bank or card provider may need additional time to post the refund to your account. If you have not received your refund after that, please contact us with your order number.
8. Contact us
ruebarree.com is operated by Ruby-Lou Carlton, trading as RUEBARRE.
RUEBARRE
701 7th St
Greeley, CO 80631
United States
Email: contact@ruebarree.com
Phone: +1 970-553-8864 (Monday–Friday, 9:00am–5:00pm PT)
This address is our business mailing address and is not a public storefront. Please do not send returns here without approval.