Find Your Order
Enter your order number and the billing email you used at checkout to see your order status and details.
Where to Find Your Details
What Happens After You Order
- 1
Order Confirmed
You receive an email confirming that we received your order.
- 2
Processing
We prepare your order within 1–3 business days.
- 3
Shipped
You receive a shipping confirmation email, with tracking details if available.
- 4
Delivered
Standard delivery usually takes 3–8 business days after dispatch.
Tracking Questions
I can’t find my order number. What should I do?
Check your inbox and spam folder for the order confirmation email from RueBarree. If you still can’t find it, email contact@ruebarree.com with your name and the email address used at checkout, and we will help.
My tracking details aren’t showing any updates.
Tracking information can take some time to appear after a package is handed to the carrier. If there are still no updates after a few business days, please contact us with your order number.
Tracking says delivered, but I don’t have my package.
Please check around your delivery location and with neighbors first. If you still can’t find it, contact us and we will work with the carrier to help resolve the issue.
Can I change my shipping address?
Contact us as soon as possible. We can update the address if your order has not shipped yet. We cannot change it once the order has shipped.
My order arrived damaged or incorrect.
Contact us within 30 days of delivery with your order number and, if possible, a photo. We will send a replacement or issue a refund at no cost to you. See our Refund Policy.