Everything below applies to orders placed on ruebarree.com and dispatched from our facility in Greeley, Colorado.
Service Hours
All times quoted are Mountain Time (MT).
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday and U.S. federal holidays: closed
Orders and messages arriving outside these hours are dealt with on the next working day.
Destinations We Serve
We dispatch within the United States only — all fifty states, the District of Columbia, P.O. Boxes, and APO/FPO military addresses.
P.O. Box and APO/FPO orders travel by USPS exclusively, as UPS and FedEx do not deliver to those addresses. International shipping is not offered at present.
Dispatch Times
- Orders confirmed before 2:00 PM MT on a working day leave the same day.
- Orders confirmed after that cut-off leave the following working day.
- Weekend and holiday orders are processed on the next working day.
- Cases, multi-box orders, and high-value consignments may require one additional working day for verification. Where that happens, we email you in advance.
- Pre-release titles are dispatched within one to two working days of the manufacturer’s street date.
Shipping Charges
Standard shipping is free on every order, with no minimum spend. One pack or a full case, the standard rate is nil.
Faster services are offered at checkout at cost:
| Service | Delivery after dispatch |
|---|---|
| Standard (USPS Ground Advantage / UPS Ground / FedEx Ground) | 3–7 working days |
| Two-Day Air | 2 working days |
| Next Day Air | 1 working day |
Upgraded shipping charges are refundable only where the fault was ours.
Delivery estimates come from the carriers and are not guarantees. The clock starts at the first carrier scan, not at checkout. Weather, remote destinations, and peak periods add time.
Carriers
Consignments travel by UPS, USPS, or FedEx, selected according to size, value, and destination. Every consignment carries a tracking number without exception.
Packing and Insurance
Sealed product is packed in rigid, reinforced cartons with bubble wrap and void fill, so corners and shrink wrap survive the journey. Singles travel in a penny sleeve and toploader, inside a team bag, then inside a rigid mailer.
Every consignment is insured at our expense. Orders valued above $250 require an adult signature on delivery. The signature requirement cannot be waived and a carrier release cannot be authorised, because either would void the insurance protecting the consignment.
Tracking
A tracking number is emailed the moment a label is scanned, and appears in your account. Allow up to 24 hours for the first movement to register.
If Something Goes Wrong
Damage in transit. Retain everything — product, carton, and packing material. Photograph the damage, then write to contact@ruebarree.com within 48 hours of delivery. We handle the carrier claim. Where a sealed box shows external damage, do not open it before contacting us; opening ends the claim.
Non-delivery. Where tracking has not moved for five working days, or delivery is more than seven working days overdue, contact us and we will open a carrier investigation. Investigations typically run five to ten working days, after which we replace or refund.
Delivered but absent. Where tracking confirms delivery and the parcel was subsequently taken, contact us within seven days and we will assist with a carrier claim. The signature requirement on higher-value orders exists precisely to prevent this.
Address errors. The delivery address you enter is your responsibility. A consignment returned to us as undeliverable will be refunded, or re-dispatched once you have covered the carrier’s actual cost for the second journey. Contact us immediately if you spot a mistake — we can usually correct it before the label is generated.
Contact
Ruebarree LLC
701 7th St, Greeley, CO 80631, United States
Phone: +1 (970) 553-8864
Email: contact@ruebarree.com
Hours (MT): Mon–Fri 9:00 AM – 6:00 PM · Sat 10:00 AM – 4:00 PM · Sun closed