Ruebarree LLC does not manufacture the goods it sells, but stands behind the condition of everything that leaves its facility. This policy explains what is covered, for how long, and what falls to the manufacturer.
Coverage Summary
| Claim | Report within | Remedy |
|---|---|---|
| Damage in transit | 48 hours of delivery | Replacement or full refund |
| Incorrect item supplied | 7 days of delivery | Correct item dispatched free |
| Shortage in consignment | 7 days of delivery | Replacement once verified |
| Visible factory defect on sealed packaging | 7 days of delivery | Replacement or full refund |
| Supplies and accessories | 12 months of delivery | Replacement or refund |
Twelve-Month Warranty on Supplies and Accessories
Toploaders, penny sleeves, magnetic holders, one-touch cases, binders, storage boxes, and display products carry a full twelve-month warranty from the date of delivery. Where an item fails in normal use through a manufacturing defect or faulty workmanship, we replace or refund it.
The warranty covers the original purchaser and is not transferable.
Sealed Product
Sealed boxes, packs, and cases are covered from arrival until opened. We replace or refund sealed product that arrives crushed, dented, torn, water-damaged, or with compromised shrink wrap, provided the claim is made within the window above.
Coverage ends when the product is opened. This is why a box showing external damage must not be opened before you contact us.
Exclusions
- Cards inside sealed product. Centring, print flaws, and factory surface marks are handled under the manufacturer’s own claims procedure.
- Contents you were hoping for. No autograph, a low-value hit, or an absent parallel is not a defect.
- Variance from published insertion ratios. Odds are averages across a production run, not promises about an individual box.
- Opened product, in every case.
- Damage arising after delivery, including storage conditions, liquid, heat, and handling.
- Ordinary wear to cards or supplies.
Manufacturer Claims
Card-level defects are addressed by the manufacturer. The relevant departments are:
- Panini America — collector services
- Topps — customer service
- Upper Deck — quality assurance
- Leaf Trading Cards — customer service
- Wizards of the Coast — for Magic: The Gathering and related lines
- The Pokémon Company International — for the Pokémon Trading Card Game
- Konami — for the Yu-Gi-Oh! Trading Card Game
We are glad to point you to the correct process and supply proof of purchase.
Making a Claim
- Contact us inside the applicable window at contact@ruebarree.com.
- Supply the essentials — order number, description of the fault, photographs of the item, and photographs of the packaging.
- Await assessment, issued within one to two working days.
- Return where required, on a prepaid label at our expense.
- Receive the remedy — replacements are dispatched within one to two working days of approval.
Conditions
- Sealed boxes showing damage must not be opened before contact; opening voids the claim.
- Packaging must be retained until the claim is resolved.
- Photographs are required; claims without them cannot be assessed.
- Liability is limited to the original purchase price. No claim lies for loss of resale value or anticipated profit.
- Claims bearing indications of misuse or fraud may be refused.
Contact
Ruebarree LLC
701 7th St, Greeley, CO 80631, United States
Phone: +1 (970) 553-8864
Email: contact@ruebarree.com
Hours (MT): Mon–Fri 9:00 AM – 6:00 PM · Sat 10:00 AM – 4:00 PM · Sun closed