The trading card trade works to its own conventions, and the rules below reflect them. Please read the section on sealed product before ordering.
Deadlines at a Glance
| Circumstance | Notify us within |
|---|---|
| Consignment arrived damaged | 48 hours of delivery |
| Incorrect item supplied | 7 days of delivery |
| Item missing from consignment | 7 days of delivery |
| Consignment never arrived | 7 working days past the estimated delivery date |
| Return of unopened sealed product | 90 days of delivery |
| Return of a single or graded card not as described | 14 days of delivery |
The 90-Day Return Window
Sealed product that remains factory sealed, unopened, and in original condition may be returned for any reason within 90 days of delivery — considerably longer than the trade standard.
Begin by emailing contact@ruebarree.com with your order number. We will respond with authorisation and instructions within one to two working days.
Claims for damage, incorrect supply, and shortages run to the shorter deadlines in the table above. Those windows are imposed by carrier claim rules, not by us.
Opened Product Cannot Be Returned
Once a box, pack, or case has been opened, or its factory seal broken, it cannot be returned, exchanged, or refunded. This is universal across the hobby and exists to prevent search-and-return abuse. It applies to:
- Hobby boxes, blasters, packs, and cases that have been opened.
- Mystery boxes and repacks, once opened.
- Cards removed from packs, slabs, or holders.
- Product damaged after delivery.
- Items marked final sale at the point of purchase.
Singles and graded cards may be returned within 14 days where the item is materially different from the description or photographs. Because card values move daily, single-card returns are not accepted on any other basis.
What We Cannot Refund
- Disappointing contents. Odds are set by the manufacturer. A weak box is not a faulty box, and no refund arises from what was inside.
- Departures from stated insertion ratios. Pull rates vary between boxes; manufacturers state averages across a production run.
- Manufacturing defects on cards inside sealed product — miscuts, print flaws, surface marks from the factory. These fall to the manufacturer’s own claims process, and we will direct you to the correct department.
Price Movements
- Where a price rises after your purchase, your original price stands and we will not seek the difference.
- Where a price falls after your purchase, the difference cannot be refunded. The principle operates in both directions.
- Pre-release orders are treated identically: the price paid is the price locked in.
Cancellations
Any order may be cancelled for a full refund at any time before dispatch, pre-release orders included. Email contact@ruebarree.com quoting your order number, or telephone during service hours. We work quickly, so contact us as soon as you decide.
Once a consignment has been dispatched it cannot be recalled, and the return rules above apply instead.
Where a manufacturer cancels a release, or delays it more than 30 days beyond the announced street date, we will contact you with the option to cancel for a full refund.
Damage in Transit
- Retain the product, the carton, and all packing material exactly as delivered.
- Photograph the damage clearly from several angles.
- Email contact@ruebarree.com within 48 hours, quoting your order number and attaching the photographs.
Following review we will supply a replacement where one exists, or refund in full — your choice. Return carriage is at our expense, on a prepaid label.
Do not open a sealed box that appears damaged. Opening it ends our ability to claim against the carrier and voids the remedy.
Incorrect Items
Email within seven days of delivery, quoting your order number and attaching photographs of what arrived. We dispatch the correct item immediately and enclose a prepaid label for the return. You are not out of pocket.
Return Procedure
- Obtain authorisation first. Returns received without prior authorisation cannot be processed or refunded.
- Await our reply, issued within one to two working days.
- Use the label we supply, where the return is our responsibility.
- Repack securely in the original packaging with all protective material.
- Lodge the parcel at a UPS, USPS, or FedEx location and retain the receipt.
Refunds
Refunds are made to the original payment method; we cannot refund to an alternative card unless the original account is closed.
Returned goods are inspected within three working days of arrival. Approved refunds are released within five to ten working days thereafter, and your bank may take a further few days to post the credit.
Standard shipping is free on all orders, so there is no standard carriage charge to refund. Expedited upgrades are refunded only where the fault was ours.
Payment Disputes
Please contact us before approaching your bank. We reply within one working day and resolve almost every issue faster than a card issuer can. A chargeback raised without prior contact may result in the account being barred from future trading.
Contact
Ruebarree LLC
701 7th St, Greeley, CO 80631, United States
Phone: +1 (970) 553-8864
Email: contact@ruebarree.com
Hours (MT): Mon–Fri 9:00 AM – 6:00 PM · Sat 10:00 AM – 4:00 PM · Sun closed